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Flexibility of services offered by offices can be greatly enhanced by the variety of equipment now available 7. international business communication will be readily accessible to even the smallest office 39. The main implications for office employees include several disadvantages as well as benefits. The principal advantages are: Substantial savings on salaries due to fewer staff required Relative cheapness of new technology (eg a word processor may cost 3,500 compared with 10,000 plus benefits for a secretary) Substantial savings on overheads due to reduction in office space required as disk storage replaces filing cabinets etc Speed of obtaining, processing, storing and retrieving information aids decision-making Vastly improved productivity Flexibility of working due to variety of equipment available, all or most of which can be operated by existing staff Improved communications between individual executives and their offices. CONCLUSION 41. The availability of the new technology is likely to lead to two opposing tendencies in organizational behaviour. Organizational structures will tend to favour decentralisation on account of the existence of powerful departmental computer facilities, whilst within offices the trend will be
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